RETURNS POLICY
Last updated: April 2026
OUR RETURN GUARANTEE
We want you to love your Shadow Soul Lamp™. If for any reason you're not completely satisfied, we offer a 30-day return policy from the date of delivery. No complicated processes, no hassle.
To be eligible for a return, your item must be in the same condition that you received it — unused and in its original packaging.
HOW TO START A RETURN
Starting a return is simple. Just follow these steps:
ELIGIBLE ITEMS
To qualify for a return, your item must meet the following conditions:
- Returned within 30 days of the delivery date
- Item is unused and in original condition
- Item is in its original packaging
- You have proof of purchase (order number or confirmation email)
NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Items returned after 30 days of delivery
- Items that have been used, damaged, or altered by the customer
- Items returned without original packaging
- Items purchased during final sale events (clearly marked at time of purchase)
REFUNDS
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or card provider.
If you haven't received your refund after 10 business days, please check with your bank first, then contact us if the issue persists.
EXCHANGES
We offer exchanges for defective or damaged items only. If you received a damaged product, please contact us within 7 days of delivery with photos of the damage and we will arrange a replacement at no cost to you.
If you would like a different character variant, we recommend returning your item for a refund and placing a new order for the variant you'd like.
RETURN SHIPPING COSTS
Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item sent, defective product, or damaged in transit).
We recommend using a tracked shipping service for your return, as we cannot be held responsible for items lost in transit on their way back to us.
DAMAGED OR WRONG ITEMS
If you receive a damaged, defective, or incorrect item, please contact us immediately at support@bloomandbase.com with:
- Your order number
- A description of the issue
- Clear photos of the damaged or incorrect item
- Photos of the packaging if damaged in transit
We will cover all return shipping costs and send you a replacement or full refund — whichever you prefer.
NEED TO START A RETURN?
We make returns easy. Contact us with your order number and we'll take care of everything within 24 hours.
📧 START A RETURN