PRIVACY POLICY

INFORMATION WE COLLECT

When you visit our site or make a purchase, we collect certain information including:

• Personal details — name, email address, shipping and billing address
• Payment information — processed securely through Shopify Payments (we never store your card details)
• Order information — products purchased, order history, transaction details
• Device information — browser type, IP address, pages visited, time spent on site
• Communications — emails or messages you send us

HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to customer service enquiries
• Send promotional emails (only if you opt in)
• Improve our website and product offerings
• Detect and prevent fraud
• Comply with legal obligations

SHARING YOUR INFORMATION

We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business:

• Shopify — our e-commerce platform and payment processor
• Shipping carriers — to deliver your orders
• Email providers — to send transactional and marketing emails
• Analytics tools — to understand how our site is used (data is anonymised)
• Legal authorities — if required by law

COOKIES

We use cookies to enhance your experience on our site. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

• Essential cookies — required for the site to function (cart, checkout)
• Analytics cookies — help us understand visitor behaviour
• Marketing cookies — used to show relevant ads on other platforms

You can disable cookies in your browser settings, but some features of the site may not work correctly.

DATA RETENTION

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are typically kept for 7 years for accounting and legal purposes.

If you request deletion of your account or data, we will remove your personal information within 30 days, except where we are legally required to retain it.

YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate data
• Deletion — request deletion of your personal data
• Opt-out — unsubscribe from marketing emails at any time
• Portability — request a copy of your data in a machine-readable format
• Objection — object to certain types of processing

To exercise any of these rights, please contact us at the details below.

SECURITY

We take the security of your data seriously. Our website uses SSL encryption and our payment processing is handled by Shopify, which is PCI DSS compliant. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.